Shared mailboxes not delivering / syncing in outlook

We have a fix for this issue which may have been a setting re-enabled or altered by an office update


Within Outlook

--> (Top menu) File

--> Account Settings (Box in right hand pane)

--> Account settings (Drop down menu)

--> Change (small option top menu)

--> More Settings (button at bottom of window(

--> Advanced (Tab at top)

--> Disable / Untick "Download shared folders"


Outlook will make a change --> Click DONE

Outlook should restart

A Reminder on resetting your Password within the “Self-Service Portal”

If you need to reset your Office 365 password this can be done by yourself via the Self-Service Portal without having to make a phone call to the Service Desk or raising a ticket within Railtracks.

The “Self-Service” Portal is available 24/7 in Office 365 and this can be done instantly and will help you to save valuable time.

Please save the below links in your browser as you never know when you may need them?

  • To reset a forgotten password please visit:
  • To change a current password please visit:
  • To edit your self-service settings please visit:
  • For information on who to contact with regards to other IT system passwords then please visit:

Problems with Zenworks after changing password?

Problems with Zenworks after changing password? Problems with Zoom or VPN? Remember to check the Working From Home guides before raising a ticket