Rail TRACKS (in cURLs)

Online IT help for all IT requests / incidents including your mobile device needs. You can deal directly with IT and cut out the middle man.

You can access it through cURLs or just type the address into a web browser https://support.gwtrains.co.uk/. Use your Office 365 user details to sign in.

Select the orange ‘Requests / Incidents’ icon at the top of the screen and follow the sign in process. Then choose the form that is applicable for your request / incident. Complete it with as much information as possible then submit accordingly.


You will be notified of your ticket reference number via email and can track the progress, if required.