You have recently requested a replacement mobile device through GWR IT and we can confirm this request has now been approved.
Our delivery partners Van Der Velde (VDV) will contact you shortly to arrange a specific time and date for when the delivery of your new device will take place. The delivery address will be the one you entered in the Railtracks ticket, so please ensure this is correct.
If you have a working device and wish to keep your contacts and photos that you have currently stored please ensure that these are backed up to outlook and onedrive respectively before you receive your new device.
The courier company will deliver your new phone as per the date agreed with VDV. The Courier company will attempt to update you on your delivery via text or email depending on what is supplied in the Railtracks Call.
Please follow the instructions in the setup guide below to set your new device up.
For help and support with applications on your new device check out the GWR Mobile App Guide
You can also see our active community on yammer for extra help from your colleagues across the business
Many thanks and we hope you enjoy your new device!