The App is an efficient and quick way of updating the status of passenger assistance bookings so colleagues are kept informed of the status for each leg of a customer’s journey.
The App is for any colleagues that help in the delivery of our Assisted Travel Service.
Logins and Passwords will be available from your line manager.
The bookings can be sourced from the search bar, by Headcode, Station or Passenger Surname. To record and update an assisted travel booking, the user has two options:
1. Update via a swipe. Select the customer record that requires updating (shown below outlined in red) and swipe the record to the left. The record now shows as green and has been set to ‘Completed’. Swiping the same record to the right enables you to undo this and gives you the option of marking the booked assistance as "no show”. No show records are then shown as dark grey.
2. By touching the booking, you can see the Current Assistance state and by using the “Render Assistance” button at the foot of the screen, you can record the bookings status as At Station, On Train, Completed or No Show.