Delay Reporting

 

Allows users to report causes of delay to the GWR Delay Attribution Team. Understanding reasons for delays enables us to implement improvement plans to reduce delays for our customers.

Allows users to report causes of delay to the GWR Delay Attribution Team. Understanding reasons for delays enables us to implement improvement plans to reduce delays for our customers.

Aimed primarily at train crew and station staff however we appreciate reports from anyone with information on delay causes.

 

Log in just once using Office 365 credentials, details will be obtained from Active Directory.

The app can be used in 3 ways:

1.        Select delays, input headcode, unit number (if relevant), location, incident time, delay length then select the reason for the delay from the drop-down list. Each delay reason has a sub reason to allow us to fully understand each delay. For example, if you select passengers as the reason for delay the drop-down options include; slow to board/alight, bike, wheelchair etc.

2.        Click on the burger icon (top left) and register for delay alerts by location. Input the location using full station name or CRS code and select the times you are at the station for. You will be alerted each time a train is three minutes over the booked allowance, a prompt for a delay reason will be produced.

3.        Click on the burger icon (top left) and register for delay alerts by headcode. Each time that train loses three minutes or more in a section or is delayed by three minutes or more at a station a delay alert will be generated.

The app also has links to text or call the Delay Attribution team if necessary.

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