The Defect App is for reporting non-safety critical defects on GWR Trains
The Defect App is primarily aimed at train crew, but all GWR Team members are invited to use it to help keep our fleet in first class condition.
If you have never seen this login screen before, or are told that your email is invalid, click first time user and signup
If you are told that your email address is already in use or you can't remember your password, you can click RESET PASSWORD on the sign in screen
Once signed in, you will be on the home screen
When you click REPORT A DEFECT you will be presented with the reporting forms. Simply complete the details with optional photo which you can take or select from existing
Once you have entered all the details, click SEND DEFECT REPORT.
When you return to the home screen, the carriage you selected will be pre-populated. This is to expedite reporting of multiple fault on the same carriage. Remember to change this if you switch trains.
On the home screen of the application is a button that will allow you to call the appropriate maintenance team.
The Defect Reporting application will have many new features added over the coming weeks. Here is a guide to the differences. The version you are using can be found on the home screen.
V2.0.x - This version is a like for like replacement of the Defect/Delay application. The added features are:
1. Ability to choose an existing photo
2. Ability to indicate that the defect is on an IET
3. New signup/login screen
V2.1.x - Due early July 18
1. See the progress of your defects
2. Categories of Defect
Upcoming version upgrades (timescale not yet set):
1. See if defect already reported
2. Detailed Hitachi defects
3. See actual status of logged defects on R2
4. Vehicle/Unit/Carriage lookup
5. Multiple photos
6. Short videos (not yet confirmed)
7. Intelligent defect reporting wizard that will help fill in the details