Customer Assistance

Helping our customers find out useful information about the departures and arrivals from a selected station. It also has handy information about the facilities at selected stations.

Everyone out on the frontline helping our customers.


No need to log in – just load up the app and set your station.

  • Search for a station and a departures board for that station will appear (you can also press Arrivals to see the arrivals board)
  • Platform numbers show the scheduled departure platform for a service, but these may change (particularly during times of disruption) so check before sending vulnerable customers to them
  • You can also search for departures to a specific station by tapping Destination
  • Details of delays and cancellations will be highlighted in red – you can click on the triangle symbol to find out more

You can email This email address is being protected from spambots. You need JavaScript enabled to view it.