Applications

Do you have an idea for a new app?

As part of our Continuous Improvement Strategy, we’re continually reviewing apps/applications and looking at ways to improve. We want to hear your suggestions, and continue to work in partnership with colleagues/managers from across the business to identify areas of best practice.

 

To accommodate this, the Application Steering Group was formed, which manage app/application functionality and ongoing requirements to ensure GWR employees are getting the most from their mobile devices, and provide a forum to review future changes/ requirements, and move away from silo working.

 

This led to implementing a process by which colleagues/managers can put forward their ideas by requesting existing internal app changes/updates and/or request new App/applications.

 

How can I put my improvement idea forward? There are two forms available on the Business Forms Portal which allow you to request changes to existing apps/applications or put forward your idea for new apps:

 

1.        Existing Internal App Change/Update Request Form

2.        New Internal App Request Form

 

How do I access these forms?

To access the Business Forms Portal, go to the icon on your ZENworks ‘Business Forms Portal’, double click to open and enter your full six-digit payroll number for both username and password.

You will be asked to create a new password, verify the password, and set a PIN number. The PIN number is used to verify your account each time you submit a form. The process is the same for the App version on your Smartphone/Tablet.

 

 

All requests will be reviewed and responded to by the Business Forms Portal team.  Should you have any queries please contact us at GWR-Apps@gwr.com.

387 TCMS Sim

Simulates the Class 387 Train Control and Management System (TCMS) touchscreen, enabling the user to familiarise themselves with it by navigating around the different menus. It also includes scenarios showing different types of fault alerts.

Drivers

.

No log in required.

Taught on the Class 387 traction program.

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aBullitin

aBulletin distributes notices to operational colleagues based on the competence they hold within ACMS. It only shows notices displayed in the notice case.
All drivers and guards initially, but there are plans to roll it out to other colleagues in the future.
You must be signed into this support site to view this information
Every time you want to see your most up to date notices you must complete a full sync. This can be done by opening the menu (three lines, top left-hand corner) and selecting ‘SYNC’. The select ‘FULL’ data sync when prompted. For further tips and guidance, there is an eLearning course on AssessBook, short videos available on AssessTube and a Step by Step Guide available via email.
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aAssess

 

aAssess comes as part of the Assessment Module. It is an application for use on an iPad or Android Tablet that allows Assessors to undertake assessments in a completely paper-free way.

•        View a candidates previous assessments

•        View a candidate’s schedule to see when assessments are due

•        Mark off performance criteria using your own developmental scale and make detailed comments against specific criteria

•        Review items marked for development

•        Record details of any journey undertaken (as waypoints)

•        Write an assessment summary

•        Pause and restart the assessment as appropriate

 

Safety Critical staff with an Assessor qualification

Download the app from the in-house UEM client app store. You must have access to ACMS, the username & password of which is the same for both. These are requested via the ACMS team.

Full training is provided during the assessor course. Once downloaded, sync the app and get started.

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Arrakis

 

 

All staff members, particularly those on the front line

Use your Office 365 credentials

 

When you login to Arrakis for the first time you will be asked to setup your favourite widgets. This will give you a personalised view. You can choose from

  • Staff live departure boards
  • CSL2 boards
  • Rainbow Boards
  • Your services
  • TTL Line services

AssessBook

GWR e-learning plaform, for independent and blended classroom learning on topics such as safety, traction knowledge and customer service. Users can see courses they have been allocated and a record of completed courses.

All GWR colleagues with an email. At present all managers and drivers have had accounts created – other colleagues with a GWR email will be issued with an account in 2018. 

Open AssessBook website via cURLs

For initial log in:

Username - GWR email (all lowercase)

Password - Changeme2! (This is case sensitive. After first log-in, the system will force you to change this password to one of your choosing.)

If you need to reset your password you can do so from the log-in screen by selecting ‘Forgotten your username or password?’ and follow the instructions.

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Business Forms Portal

This portal allows you to complete and submit business forms online. Managers and authorisers can then approve them.

 Log into the Business Forms portal using your Office 365 credentials by selecting “Login using GWR Office365”

When you first log in you’ll see the options to access to HR, payroll, safety, and control forms.  By clicking on Home on the left-hand side you can view your submissions and get notifications of their progress.

For all Office 365 Account queries please call the IT service desk on 08450007777 or log a support ticket on this site  For general Business Forms queries email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

CAB Discovery

The cab discovery app allows drivers to explore the cabs of new traction types to familiarise themselves with the layout, prior to attending formal training for the traction type.

 No log in required. 

 Touch the icons on the screen to move into and around the cab. Tap on pieces of cab equipment to activate the hotspots.

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Clipper

Allows you to clip and validate barcode tickets.

Primarily aimed at all revenue protection and gateline colleagues. However, can be used by any GWR colleague who is likely to support customers.

You will be required to undertake one-time login with each GWR personal issue phone you use.  Enter your payroll number, surname and select your TOC.  If your payroll number has leading zeros, just use the number without the leading zeros. E.g. If your payroll number is 001234, just type in 1234.

For Clipper installed on STAR Mobile devices, we have preregistered each instance as a group app, you don’t need to do anything.

Please refer to Quick Start Guide provided.

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cURLs

This contains the links to a whole host of web-based services, including Genius Mobile, Tiger, Tornado and more. 

Everyone - although some of the links are for certain roles.

No need for logging in – just open and you’re ready to go.

Scroll through all the different links and click on the one you want.

  • ACMS
  • Assess book
  • Bus Dispatch – Bus dispatch and arrival information
  • Configuration
  • Driver Mobile Security (DMS)
  • GWR Facebook Feed
  • GWR Leadership Academy
  • GWR Support– Support portal for Requests, Faults, Lost and Stolen
  • Learning & Development
  • Mobile Knowledgebase – All you need to know about your mobile de- vice and the apps that are installed
  • NR Working Timetable (WTT)
  • Office 365 Portal – Web access to Office 365 account, webmail and other webapps
  • On Call - The On Call System
  • Route Training Videos
  • RT Ambassador
  • Transport for London – Shows up to date TfL information
  • @GWRUK Twitter Feed

If you want to put any website on your main home page just go onto the website, click the three dots in the corner and select ‘Add to Home screen’ you’ll be able to get to it directly.

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Customer Assistance

Helping our customers find out useful information about the departures and arrivals from a selected station. It also has handy information about the facilities at selected stations.

Everyone out on the frontline helping our customers.

 

No need to log in – just load up the app and set your station.

  • Search for a station and a departures board for that station will appear (you can also press Arrivals to see the arrivals board)
  • Platform numbers show the scheduled departure platform for a service, but these may change (particularly during times of disruption) so check before sending vulnerable customers to them
  • You can also search for departures to a specific station by tapping Destination
  • Details of delays and cancellations will be highlighted in red – you can click on the triangle symbol to find out more

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Defect Reporting

The Defect App is for reporting non-safety critical defects on GWR Trains

The Defect App is primarily aimed at train crew, but all GWR Team members are invited to use it to help keep our fleet in first class condition.

The Defect Reporting Application uses the same login username and password as the LEGACY Delay application with the same style login screen. This is not synchronised with your Office 365 password Typically your username is your email address (all lower case) or your This email address is being protected from spambots. You need JavaScript enabled to view it.

If you have never seen this login screen before, or are told that your email is invalid, click first time user and signup

 

If you are told that your email address is already in use or you can't remember your password, you can click RESET PASSWORD on the sign in screen

Once signed in, you will be on the home screen

You can

  • Click the icon at the top right if you wish to sign out (you will rarely need to sign out of the app, this is mainly in place for support reasons).
  • Enter the carriage number. ALL IET and GWR carriage data is in the system
  • You will be presented with the type of carriage and a report IET or GWR fault button

     . 

  • Click REPORT xxx DEFECT to send a new report
  • Click MY DEFECTS to see all the defects you have logged
  • Click CALL MAINTENANCE CONTROL should you need to report a more serious issue, or need advice on reporting a defect. If you have not entered a carriage number you will be presented with both contact buttons, if you have entered a carriage number you will be presented with the appropriate button.

When you click REPORT A DEFECT you will be presented with the reporting forms. Simply complete the details with optional photo which you can take or select from existing

 . 

  • IET Defects are not handled directly by the GWR Maintenance team, they go to Hitachi
  • You cannot send a defect without details. At present the category is not mandatory.
  • Click the category that closely matches the defect you are reporting, if you are unsure, leave as unknown
  • You can take a new photo of the defect, or choose one already stored on your device

Once you have entered all the details, click SEND DEFECT REPORT.

When you return to the home screen, the carriage you selected will be pre-populated. This is to expedite reporting of multiple fault on the same carriage. Remember to change this if you switch trains.

On the home screen of the application is a button that will allow you to call the appropriate maintenance team.

The Defect Reporting application will have many new features added over the coming weeks. Here is a guide to the differences. The version you are using can be found on the home screen.

V2.0.x - This version is a like for like replacement of the Defect/Delay application. The added features are: 

1. Ability to choose an existing photo
2. Ability to indicate that the defect is on an IET
3. New signup/login screen

V2.1.x - Due early July 18

1. See the progress of your defects
2. Categories of Defect

Upcoming version upgrades (timescale not yet set):

1. See if defect already reported
2. Detailed Hitachi defects
3. See actual status of logged defects on R2
4. Vehicle/Unit/Carriage lookup
5. Multiple photos
6. Short videos (not yet confirmed)
7. Intelligent defect reporting wizard that will help fill in the details

Delay Reporting

 

Allows users to report causes of delay to the GWR Delay Attribution Team. Understanding reasons for delays enables us to implement improvement plans to reduce delays for our customers.

Allows users to report causes of delay to the GWR Delay Attribution Team. Understanding reasons for delays enables us to implement improvement plans to reduce delays for our customers.

Aimed primarily at train crew and station staff however we appreciate reports from anyone with information on delay causes.

 

Log in just once using Office 365 credentials, details will be obtained from Active Directory.

The app can be used in 3 ways:

1.        Select delays, input headcode, unit number (if relevant), location, incident time, delay length then select the reason for the delay from the drop-down list. Each delay reason has a sub reason to allow us to fully understand each delay. For example, if you select passengers as the reason for delay the drop-down options include; slow to board/alight, bike, wheelchair etc.

2.        Click on the burger icon (top left) and register for delay alerts by location. Input the location using full station name or CRS code and select the times you are at the station for. You will be alerted each time a train is three minutes over the booked allowance, a prompt for a delay reason will be produced.

3.        Click on the burger icon (top left) and register for delay alerts by headcode. Each time that train loses three minutes or more in a section or is delayed by three minutes or more at a station a delay alert will be generated.

The app also has links to text or call the Delay Attribution team if necessary.

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Employee Portal

The GWR employee portal platform featuring news articles, videos, shared documents and much more. It allows teams and individuals to update and communicate their own work and activities, share documents and search for information much more easily than before. Provides access to departmental level information such as latest news, up and coming activities, policies, procedures, and specific documentation.

Username: your email address

Password: your novell password – same as your login to your laptop or PC

Simply open and navigate around to find what you’re looking for. For additional support go to cURLS > GWR Support > Visit the knowledgebase and select Employee Portal.

Facilities Fault Reporting

 

 
 

To report faults on our assets.

 

All GWR Staff

 

Contact Property Services on This email address is being protected from spambots. You need JavaScript enabled to view it. to get set up with the app.

Once set up open the app and enter your email address & password in their respective boxes and click log in.

 

To add a new fault - Tap the New Fault option in Home screen and the New Fault screen appears. Then go through the options and upload the details for the fault filling out the relevant information as required.

To upload a fault – Tap the Upload Fault icon and then any fault that needs uploading from the list given on the Upload Faults screen. Make changes if required and tap save and then Upload Faults which will upload your fault to the server. You can also use this screen to amend or delete faults as required.

 

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An in-depth guide to the app is also available via the GWR Property Services Employee Portal page.

 

First Aid

The British Red Cross provide this app to give easily accessible information about a range of First Aid Topics.

Employees who have been First Aid trained.

No need to log in – but not all phones have the first aid app already downloaded. If you go to the app BES12 you can see all your assigned work apps – there’s a list of ‘not installed’ and ‘installed’. Just click on the First Aid app to download it.

It’s very easy to navigate through the app – you have the option to:

• Learn more about a variety of first aid situations including asthma attacks and stroke

• Prepare for emergencies with a guide to emergency situations

• Test yourself on your first aid knowledge

Genius Mobile

Genius is a crucial tool for all operational staff on trains – it combines live running information with rosters to help staff know where they need to be and who they’re working with.

All traincrew and station colleagues. Traincrew accounts are automatically created and sent to crew managers when they finish their training. Station colleagues can gain access by their manager emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

You can access the Genius page from cURLs or just type the address into any browser www.genius-mobile.co.uk.

If you’re a Guard/Train Manager, customer host or driver you’ll be set up when you start and your manager will be able to give you your log in details. If you’re in any other role you’ll have to get your manager to request access.

The features shown in Genius are different depending on your role - you’ll get a more in-depth guide when you first get your log in details from your manager.

Clicking on operational arrival and departures shows all the trains from a specific station with head codes. Clicking on a specific train allows you to see details about reservations and the traincrew that are working the train (this view isn’t available for HSS and LTV drivers).

On Find Train or Crew – you can search for a train by location, head code, vehicle number or by crew member train (this view isn’t available for HSS and LTV drivers).

 

 

 

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GSM-R Simulator

Simulates the different functions of the GSM-R cab interface, including registration, navigating phone books, normal, urgent, and emergency call functions.

Mainly Drivers, but may be relevant to other operational grades.

 

No log in required.

If you know how to use GSM-R, it’s just like using the real thing, albeit on a tablet screen.

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IET Familiarisation

Provides a virtual tour of the new train, plus a simple quiz and ability to wander around the train virtually.

All colleagues

No log in details required

Follow the instructions on screen

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Nextcloud

This is the place to go for publications and information that can assist you with your job role. It’s a GWR document library.

Specific teams are making use of Nextcloud and if your team uses it then your Nextcloud Administrator will contact you with your account details. What you can view will be dependent on which group you belong to.

Nextcloud uses your company credentials. Please be aware the password expires every 60 days. Nextcloud will automatically log you out of the application when your password expires.  The server address is nc.gwr.com.

Access the app – navigate around the folders to open and view your required documents.

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NR Fault Reporting

Provides a centralised application for traincrew and traincrew managers to report issues such as walking routes/lineside vegetation, with a clear method of collation and tracking faults, which can be tracked through to resolution.

All operational colleagues. This app is not to be used to report issues on GWR Engineering depots as it is intended for main line network infrastructure only and not GWR owned/leased property.

 

Username: your work email address Password: Your Novel/AD account (the password you use to log into your laptop/PC)

Add a Fault: Select “Add Fault”, and select from the following options:

 

•        Location from dropdown menu – in turn populating the NR Delivery unit 

•        Fault category 

•        Fault type 

•        Fault Description 

•        Add a photo and or file if required (Optional)

 

Select the tick to complete in the bottom right hand corner.

 

Manage/Submit Faults: Select “Manage Faults”, highlight the fault by placing a tick in the box and select upload the fault” to send an automated email notification to the GWR administrator and populate the back-end database to action.

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PA Staff

The App is an efficient and quick way of updating the status of passenger assistance bookings so colleagues are kept informed of the status for each leg of a customer’s journey.

The App is for any colleagues that help in the delivery of our Assisted Travel Service.

Logins and Passwords will be available from your line manager.

The bookings can be sourced from the search bar, by Headcode, Station or Passenger Surname. To record and update an assisted travel booking, the user has two options:

 

1.  Update via a swipe. Select the customer record that requires updating (shown below outlined in red) and swipe the record to the left.  The record now shows as green and has been set to ‘Completed’. Swiping the same record to the right enables you to undo this and gives you the option of marking the booked assistance as "no show”.  No show records are then shown as dark grey.

2.  By touching the booking, you can see the Current Assistance state and by using the “Render Assistance” button at the foot of the screen, you can record the bookings status as At Station, On Train, Completed or No Show.

* Note that to view any update made by another user you will need to re-search to refresh the details.  For data issues please contact the Mobility and Inclusion Manager This email address is being protected from spambots. You need JavaScript enabled to view it..

 

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Passenger Counts

This app is used for recording the number of passengers travelling on our trains. This information is important for planning our timetable, rolling stock formations and making sure the right number of quota controlled fares are offered.

 

 

 

 

 

 

 

 

 

All colleagues who use our trains are encouraged to submit passenger count information to help us plan our service and improve the experience of our customers.

 

You must create a user profile by entering your Payroll ID and  name. 

  • Select a “Count Location” – this is the previous calling point of the train before it was counted:
  • Filter by TOC or Headcode e.g. 1B35 to reduce the number of results.
  • Select the train and enter the number of passengers in each class – or “No Count” if one class wasn’t counted.
  • On non-gangway stock you can submit a count for only the Front, MIddle and Rear unit.
  • Enter additional information if the train was disrupted by late running or a special event. 
  • If the train was so busy some customers were unable to board, use the 'Denied Boarding' flag - this will submit a count based on the seating and standing capacity.

 

Hints and Tips:

 

•        If you make a mistake, submit the corrected count - it will overwrite the earlier count to avoid double counting

•        Tick the "No Count" button if one class of travel was no counted.

•        If you know the train seating capacity sometimes it may be quicker to count the empty seats

•        If you would benefit from a tally counter or ‘clicker’ please speak to your Line Manager

 

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PEAS

Obtaining dry cleaning vouchers.

All colleagues that wear a GWR uniform.

 

Enter unique user name and password from the top of accompanying letter.

Click on top right-hand menu and select Profile and click on Merge Account. Enter user details and click Confirm. Enter work email address, Merge and Continue. Click on OK then back arrow and close. You are now registered to receive vouchers.

 

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RSSB Rule Book

Allows access to the Rule Book 24/7, making it easier to use on-the-go. It is more convenient than paper copies, available for offline viewing with a search feature that simplifies navigation. You can configure the content to match your role and competency. You will also receive automatic notifications of future amendments with immediate access to the information.

All safety critical colleagues.

Download the app from Google Play Store and login using your RSSB services user details.  For help watch a short video here

Configure 'My Rule Book' and get started.  For guidance on how to do this watch a short video here

Safety Toolbox (in cURLs)

This app is a simple way to access FirstGroup’s Safety Toolbox (formerly the Injury Prevention Database).  It can be used to record and manage your safety conversations, Be Safe Tours, etc.

The Safety Toolbox is currently only available for Managers.  Frontline colleagues should still report any safety issues to their Line Manager or to a local Safety Representative.

Managers can log in using their GWR email address and company (or ‘Novell’) password, once an account has been created.  If you are a Manager and would like to have access to the system, you simply need to request an account by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

After you’re logged in, there’s a simple interface. Use the ‘hamburger icon’ to select the appropriate category (e.g. ‘Be Safe’ to record a safety tour, ‘Contacts’ to log a safety conversation or a near miss, ‘Tasks’ to review and manage any actions that you have been assigned, or ‘Administration’ to update your profile).  Once you have entered the required information, you can submit this to the Safety Toolbox.

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Smart Card Reader

Allows you to check ITSO smartcards to verify smartcard tickets issued on it.

Primarily aimed at all revenue protection and gateline colleagues. However, can be used by any GWR colleague who is likely to support customers.

 

You do not need to log in.  Just ensure the NFC function is enabled in the settings of your GWR personal issue phone, launch the app, present the smartcard to the back of your phone and check the tickets loaded on the smartcard.

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Tiger

Tiger allows you to view the staff Customer Information Screens (CIS) for our stations (and a few others). 

Everyone – but particularly station and on-board staff.

 

No need to log in - this site is viewable for anyone. You can access it through the cURLs page or just type the address in to any browser iris2.rail.co.uk/tiger/ gwr.html

Just load the site up and type in the station you want – you then get the option to view the CIS summary, CIS detailed summary and staff view.

Paddington CIS is available through a separate link on the cURLs application.

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Tornado

Tornado (also known as P2 for the desktop version) provides diagrammatical information on the movement and status of trains across the whole rail network. It can be particularly useful for helping determine where trains are to help with customer enquiries.

Anyone who has a Genius Mobile account.

You can access Tornado from cURLs or just type the address into your Chrome browser www.genius-mobile.co.uk/tornadomobile/

In the top right-hand corner there are two options:

 

•        Search - you can filter by train headcode

•        Map - you can view maps for different areas, once in the maps page you select further options on what to display and click on individual trains for more information

 

You can see how trains are running across the map with colour coding showing how late a train is.

 

*Note - your log in is the same as Genius Mobile.

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TyrellCheck

This is the place to go for information about service changes and delays. It should give the problem, impact and advice for any issue and help you provide accurate information to our customers.

All frontline colleagues who interact with customers.

This information is only available to authnenticated users. Please login to this site and reload this support page.

  • The main screen shows all the incidents on the network
  • You can filter messages by route, time range and search for specific terms
  • Each item has further details on the incident when you click on it.

Hints and tips

TyrellCheck uses a lot of battery so it is best you close it via the Application Switcher when you are not using it. Visit the Mobile Knowledgebase (link available in cURLs, see page 6) and search for “Application Switcher” to find out how. Check the keep me signed in box when logging in to keep logged in and get notifications when new events happen. You can change the notification setting by going to Settings – CSL2 notification settings.

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UEM Client

UEM Client (Mobile Device Management System) formerly known as BES12.  This is your work app store, it’s a digital distribution platform for downloading apps.  To open select the UEM Client icon.  You will need to check for updates on a regular basis within UEM Client via Assigned work apps.

Workfront

An android version of the project management tool offering access to Notifications, Work, Approvals, Timesheets, and Contacts with the ability to make updates and requests whilst on the move.

All colleagues involved in project management.

Username is your gwr.com email address.  Password is unique to you and created when you first log on.  The domain is gwr.

Simply select from the left-hand menu to access relevant tab and make updates.

 

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Other Useful Apps

There are a lot of other useful apps to help our customers or help you get more from your phone.  You can access these by going to the Play Store and searching for the app name. Download and you’ll be ready to go.

This app allows you to plan an end to end journey between two points in London – particularly handy for London Paddington and Thames Valley staff.

 

This is the new easy way for Managers to submit expenses.

Our GWR customer app – it has handy information about train times and the prices and types of different tickets.

 

This app allows you to see interactive content and videos from newsletters, posters, and other communications we send you. We’ll let you know when you can use it - no need to log in.

This app allows you to see up to the minute performance (PPM – Public Performance Measure) of GWR and the UK. No need to log on – just go on and explore.

The national train times app – it helps with journey planning as well as live departure information.

 

This is a useful tool that provides a way to determine your location using GPS coordinates, yards, or chains around the UK railway network.

 

A zoomable digital version of the London tube map.